Warranty and Customer Service

A total warranty service follow-up program. Pre-establish warranty checklists. Record service requests and issue work orders. Review and analyze warranty data by job, category or subcontractor.

  • Customer Profile
  • Pre-set Category and Location List
  • Email Notification
  • Work Orders
 

BuildScope tracks customer service request and seamlessly routes the warranty items to the right people, so warranty managers get instant access to the latest service request, and request items are never dropped or lost. Builders can keep an eye on all service request activities and follow-up to assure they are proactively being completed.

When the Service Managers log in to BuildScope, they will see their customer service request - new and existing. BuildScope generates a warranty or customer service request form which can be accessed by the employees, customers and vendors using the warranty management dashboard.

Service Managers can select a menu and get a view of all service request, take action and update completed request.

Total warranty service follow-up program. Pre-establish warranty checklists. Record service requests and issue work orders. Review and analyze warranty data by job, category or subcontractor.